FAQ (Frequently Asked Questions)
How do I place an order?
Placing an order is easy! Simply give us a call on 0161 637 6721 or email us at info@myersmotormerchandise.com. Our team will guide you through the process, discuss your requirements, help you choose the right products, and provide a custom quote. You can also use our live chat for immediate assistance. We're here to make ordering straightforward and stress-free, whether it's your first order or you're a returning customer.
What is the minimum order quantity?
Our minimum order quantity varies from produce to product. Please get in touch to discuss in more detail.
Can I see a sample before ordering?
Of course! We are confident in the quality of our products and understand the importance of seeing exactly what you are purchasing before placing an order. Just contact us on 0161 637 6721, email info@myersmotormerchandise.com, or chat with us on our live chat, and we will arrange a sample to be sent to you the next working day. There may be a small charge for samples and postage, which can often be credited back if you proceed with a full order.
How long does delivery take?
Delivery times can vary from product to product, as some take longer to produce than others. However, we have a very fast turnaround, and if you have a time constraint, we will do all that we can to accommodate. We also offer an express delivery service for urgent orders - contact us for more details on delivery times specific to your chosen products.
I want my products for a specific event; can you get them to me in time?
We always do our very best to meet our customers' requirements. If you have a special request or tight deadline, please let us know as soon as possible and we will do all that we can to accommodate it. Our express delivery service can fast-track production for urgent orders. Contact us with your event date, and we'll let you know what's possible.
Do you offer design services, and is there a charge?
Yes, we provide professional graphic design services completely free of charge with every order. We do all our artwork in-house. It is helpful to send your company's logo in a high-resolution format, but even that is not essential. Our experienced design team will create mock-ups for approval and ensure your branding looks perfect. There are no hidden setup fees or design charges - it's all included as part of our service.
I am unsure of what I want from a design perspective. Can you help?
Don't worry; our experienced team is here to help you. Once you have decided the details you wish to promote, one of our designers will put some artwork together for you. And you can request as many changes as you need until you're happy! Whether you want simple logo placement or a complete design concept, we'll guide you through the options and make recommendations based on what works best for your chosen products and industry.
How long will it take for my artwork to be ready?
All artworks are completed in a maximum of 24 hours. Once you provide your logo or design brief, our in-house design team works quickly to create professional mock-ups for your approval. You'll see exactly how your branded products will look before production begins. If you need revisions, we'll turn those around quickly too. This fast turnaround is one of the benefits of having our design team in-house rather than outsourcing.
What file formats do you need for artwork?
Ideally, we need vector files such as AI, EPS, or PDF formats, as these can be scaled to any size without losing quality. However, we understand not everyone has these files available. We can work with high-resolution JPG or PNG files (300dpi minimum), and if you only have a low-resolution logo or even just a business card, our design team can recreate your artwork professionally at no extra charge. Just send us what you have, and we'll handle the rest.
Can I talk to you right now?
Yes, you can chat directly with us online now via the live chat box or give us a call on 0161 637 6721. Our team is available during business hours to answer questions, provide quotes, discuss your requirements, or help you place an order. We're a family-run business, so you'll always speak with knowledgeable team members who genuinely care about getting you the right products. Email us anytime at info@myersmotormerchandise.com and we'll respond promptly.
What are your terms of payment?
We send a Pro-Forma invoice once you have confirmed artwork. Payment is required before production begins for first-time orders. We accept all major payment methods including bank transfer (BACS), debit and credit cards. For regular customers, we can set up trade accounts with approved credit terms, monthly invoicing, and purchase order systems to make repeat ordering even easier. Contact us to discuss the best payment arrangement for your business needs.
Can I order different products together or mix quantities?
Absolutely! You can mix and match products within your order as long as each individual product meets the minimum order requirement. Contact us to discuss your requirements and we'll create a custom quote tailored to your needs.
Do you only work with motor trade businesses?
While the motor trade is our specialty and we understand automotive businesses inside out, we serve companies across all industries. Estate Agents, retail businesses, hospitality venues, and trade companies all rely on us for quality branded merchandise. Whether you're a car dealership, garage, service centre, estate agent, or local business, we provide the same professional service and quality products. Our experience in the motor trade simply means we know what works for demanding business environments.
What happens if there's a problem with my order?
Quality control is our priority. Every product is inspected before leaving our facility. However, if there's ever an issue with your order—whether it's a manufacturing defect, incorrect branding, or damage in transit—contact us immediately on 0161 637 6721 or email info@myersmotormerchandise.com. Because we produce everything in-house, we can resolve problems quickly without the delays of dealing with third-party suppliers. We stand behind our work and will make it right, whether that means replacement, refund, or rush reproduction at no extra cost.
What makes you different from other promotional merchandise suppliers?
We specialise in the motor trade and understand what works for dealerships, garages, and automotive businesses. We're a family run business that builds long-term relationships, not just one-off transactions. You'll get personal service, honest advice, and products you're genuinely proud to put your name on.